FAQs

Have Questions? We’ve Got Answers

Explore our Frequently Asked Questions to learn more about our products, services, and processes. If you don’t find what you’re looking for, feel free to reach out—we’re here to help.

Q: Can you customize test pieces? 
A: Yes, all test pieces can be customized in terms of material composition and layout to simulate specific threat profiles or meet regulatory requirements. 

Q: Do you ship internationally? 
A: Yes, we export to select international markets and provide all necessary export documentation, including certifications.

Q: What’s the average lead time? 
A: Lead time varies depending on the product and customization level, but typically ranges between 2 to 4 weeks. 

Q: Are your products compatible with all X-ray screening systems? 
A: Yes, our components are designed to be compatible with most global brands and models of X-ray baggage scanner. We also offer custom fitment options. 

Q: What kind of warranty or support do you offer? 
A: We offer a standard warranty on manufacturing defects and provide ongoing support for maintenance, troubleshooting, and replacement parts if needed. 

Q: Do you offer bulk pricing or tender-based quotations? 
A: Yes, we provide special pricing for bulk orders and participate in government tenders. Contact us for a customized quote based on your project scope. 

Q: Can you help with installation or setup? 
A: While our products are designed for plug-and-play integration, we provide remote assistance and installation guidance as needed. 

Q: How do I place an order? 
A: You can contact us directly via email, phone, or the website contact form. We will get back to you with specifications, pricing, and next steps.